Customer Success Associate (Shanghai)
About First Code
First Code Academy is empowering Asia’s next generation to become creators of technology by teaching kids age 4 to 18 about programming, design and entrepreneurship. Since 2013, we have taught 10,000+ students in various Asian cities and are continuing to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in next generation’s education, join us now!
About the Role
- Oversee campus and class operations - You are the face of our fun, creative, empowering brand. You will be the point of liaison to facilitate parents and students coming into the classes. You will help to ensure our campus is in tip-top shape and curate interesting and relevant content to build an on-brand atmosphere.
- Assist in managing instructors & class schedule - Facilitate instructors assignment in our courses and make sure our workshops, consultation schedules and class schedules run without a hitch. Coordinate with instructors to bridge available classes with the available instructors.
- Engage with interested parents on suitable courses - You will be the representative of First Code brand for new parents interested in our courses. You enjoy talking to people and love problem-solving and finding the best solution for their needs. The sales funnel will be your go-to tool to close leads and crush targets.
- Minimum 1 years relevant working experience in customer service function, experience in hospitality industry is an advantage
- Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
- Exceptional interpersonal and communication skills
- Extremely detail oriented
- Excellent at prioritizing and executing quickly on high-priority projects
- Excellent command of spoken English and Mandarin
- Customer-oriented with pleasant manner and patient for dealing with kids
- Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
- Immediately available is highly preferred
- Join the rocket ship: It's still early days, join us to educate the next generation of creators!
- Make a difference in our next generation: At the intersection of education and technology, we are building something that empowers young minds.
- Access to a wide community: Regular dialog and open communication with local and Silicon Valley based advisors, mentors and investors.
- Be a part of a compassionate, driven team that treats you like family and emphasizes open communication.
- Be part of the fun - our Summer video :) https://youtu.be/6PJUnLfQffg